Privacy Policy
Carpet Cleaning Shepherds Bush Privacy Policy
This Privacy Policy explains how Carpet Cleaning Shepherds Bush collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Carpet Cleaning Shepherds Bush customers and enquiries within the Shepherds Bush area. We are committed to complying with the UK General Data Protection Regulation and all applicable data protection laws.
1. Who We Are
Carpet Cleaning Shepherds Bush provides carpet, upholstery, and related cleaning services to residential and commercial customers in the Shepherds Bush area. For the purposes of data protection law, we act as the data controller for the personal data we collect and process about our customers and prospective customers.
2. Scope of This Policy
This Privacy Policy covers personal data that we collect when you contact us, request a quotation, make a booking, receive our services, or otherwise interact with Carpet Cleaning Shepherds Bush. It also covers personal data we may process for the purpose of managing our business relationships and complying with legal obligations.
3. Personal Data We Collect
We only collect personal data that is relevant and necessary for providing our services and managing our relationship with you. This may include:
Identification and contact details such as your name, address, service address, and other basic contact details you choose to provide when you enquire or make a booking.
Service and booking information such as details of the cleaning services you request, property type and size, access instructions where provided by you, booking dates and times, and records of services carried out.
Communication records including information you provide in emails, messages, or telephone calls, as well as any feedback, complaints, or reviews you share with us.
Billing and payment information such as records of invoices, payment status, and payment methods used. We do not store full payment card details; where card payments are processed, this is handled securely by our chosen payment processor.
Technical and usage data where applicable, such as basic information about how you contacted us or about your interactions with our online content, to the extent necessary for security, administration, and service improvement.
4. How We Collect Personal Data
We collect personal data directly from you when you contact us by phone, complete an online form, request a quotation, make a booking, or communicate with us in any other way.
We may also receive information from third parties acting on your behalf, such as estate agents, landlords, tenants, or commercial partners who provide us with your details for the purpose of arranging a service. In such cases, we rely on those parties to confirm that they are entitled to share that information with us.
5. Lawful Bases for Processing
We process personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:
Performance of a contract: to provide cleaning services you have requested, to manage bookings, respond to enquiries, and carry out our contractual obligations to you.
Legitimate interests: to manage and improve our services, handle customer queries and complaints, maintain business records, and protect our business from fraud or misuse, provided that these interests are not overridden by your rights.
Legal obligations: to comply with applicable laws, such as tax, accounting, and consumer protection requirements, and to respond to lawful requests from public authorities.
Consent: where required, for example if we ever wish to send you direct marketing communications by channels that require your prior consent. You may withdraw your consent at any time.
6. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations, and offer advice about our services.
To set up and manage bookings, plan our work, and deliver cleaning services at your property.
To communicate with you about your booking, including confirmations, reminders, and any necessary updates or changes.
To manage billing and payments, issue invoices, and maintain financial records.
To manage customer service, including dealing with feedback, complaints, or disputes.
To maintain our business records, comply with legal obligations, and exercise or defend legal claims.
To improve and develop our services, such as by analysing trends in customer enquiries or services provided, in a way that does not unfairly impact your privacy.
7. Data Retention
We keep personal data only for as long as it is needed for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
Service and booking records are generally retained for a reasonable period after the last service date, so that we can answer questions about past work, manage repeat bookings, and comply with legal obligations.
Financial and invoicing records are retained for the period required by law for tax and accounting purposes.
Where data is collected on the basis of consent, such as for certain marketing activities, we keep it until you withdraw your consent or until it is no longer needed for that purpose, whichever comes first.
When personal data is no longer required, we will securely delete or anonymise it.
8. Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf, strictly for the purposes set out in this Privacy Policy.
Examples of such processors may include payment processing providers, accountancy and bookkeeping service providers, IT and system support providers, and external service providers that support business administration.
These processors are only allowed to process your personal data in accordance with our instructions and must put in place appropriate security measures to protect your data. We ensure that appropriate data processing agreements are in place with all such third parties.
We may also need to share personal data where required by law, with regulatory or public authorities, or to exercise or defend legal claims.
9. International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, we will only transfer personal data where adequate safeguards are in place, such as standard contractual clauses or another lawful transfer mechanism, to ensure that your data receives a level of protection essentially equivalent to that in the UK.
10. Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
Access to personal data is limited to personnel and service providers who have a genuine business need to know it and who are subject to confidentiality obligations. While we take reasonable steps to protect your data, no system can be guaranteed to be completely secure.
11. Your Data Protection Rights
Under data protection law, you have several important rights in relation to your personal data. Subject to certain conditions and legal limitations, these include the right to:
Access: request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you.
Rectification: ask us to correct inaccurate or incomplete personal data.
Erasure: request that we delete your personal data where there is no good reason for us to continue processing it.
Restriction: request that we restrict the processing of your personal data in certain circumstances.
Objection: object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests.
Data portability: request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller where technically feasible and applicable.
Withdraw consent: where we rely on your consent, withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
If you wish to exercise any of these rights, please contact us using the usual contact details you use for communicating with Carpet Cleaning Shepherds Bush. We may need to verify your identity before responding to your request.
12. Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe your rights have been infringed.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will take effect from the date of publication of the updated policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
This Privacy Policy applies to all Carpet Cleaning Shepherds Bush customers and enquiries within the Shepherds Bush area and is intended to provide transparent information about our approach to data protection and privacy.
